Last Updated: 14 September 2017
We collect and use Personal Information from you in a variety of ways, including when you visit or use our website, when we provide our products and services to you, or any other time you interact with us. This includes information or opinions which are reasonably capable of identifying individuals, whether or not such information is true or recorded in a material form (“Personal Information”).
The type of Personal Information that we may collect and use depends on the type of dealings that you have with us and may include (but is not limited to):
As a general rule we do not collect Sensitive Information as defined under the Privacy Act.
Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
We collect Personal Information from you in a variety of ways, including:
We will only collect Personal Information that may be reasonably necessary for one or more of our functions or activities or for the purpose disclosed to you or where necessary by law. The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing better products or services to you.
We use your Personal Information for the purposes for which the information is collected, or for a directly related purpose.
We may use your Personal Information to:
We will not otherwise use, share or disclose your Personal Information unless the use or disclosure is authorised under the Privacy Act.
ParcelPoint may disclose your Personal Information to our related bodies corporate, service providers, online retailers and carriers, parcel delivery agents, third party contractors, agents or suppliers from time to time to help us to provide and market our products and services to you and to perform functions on our behalf or for record and analysis purposes. Examples of such third parties include but are not limited to call centre operators, software contractors, email/SMS broadcast providers, marketing and analysis organisations, financial and credit card institutions in order to process any payments, hosting companies, web developers, internet service providers, customer support providers, third party couriers, parcel delivery agents, fulfilment companies, external business advisors (such as auditors and lawyers), debt collection agencies, insurers, research and data analysis firms and third parties who provide prizes for competitions or special offers (“Authorised Third Parties”).
In all circumstances where your Personal Information is disclosed, we will take such steps as reasonable in the circumstances to ensure that these overseas parties undertake to protect your privacy, treat your Personal Information securely and otherwise comply with the relevant Australian Privacy Principles in relation to the Personal Information.
We may disclose any information, including your Personal Information, we deem necessary, in our sole discretion, to law enforcement bodies or regulatory authorities to assist with their functions, or as otherwise required or authorised by law. We may also exchange information, including your Personal Information, with other companies and organisations for credit fraud protection and risk reduction.
We may collect certain non-Personal Information to optimise our products and services including our Web pages for your computer (e.g. the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-Personal Information for internal purposes, including but not limited to improving the content of our website.
ParcelPoint may use personally identifiable information in aggregate form to improve our products and services including our website and make it more responsive to the needs of our customers or Authorised Third Parties.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the products and services we offer, as well as other information. We may send this information by mail, email, SMS and telephone.
You can opt-out, at any time, of receiving these communications from ParcelPoint and our Authorised Third Parties by emailing us via firstname.lastname@example.org or by using the unsubscribe facility that we include in our electronic messages (i.e. email or SMS).
We will use our reasonable endeavours to: (a) store your Personal Information securely and to make our website as secure as possible against unauthorised access; and (b) protect and maintain the security of your Personal Information. ParcelPoint strives to ensure the security, integrity and privacy of your Personal Information. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep Personal Information protected from misuse, loss or unauthorised use or disclosure. We also use SSL (Secure Socket Layer) encryption when transmitting payment information.
Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your personal information.
ParcelPoint takes credit card data security very seriously. For that reason, we use Braintree to securely handle credit card information. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider.
If we determine that your Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law to retain the information.
We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete. Where it is appropriate to do so, this may include correcting your Personal Information. You should notify us in writing in the event your Personal Information changes.
Subject to some exceptions provided by law, you have a right to access the Personal Information we hold about you, and to request corrections, by contacting our Privacy Officer and if we deny you access to any part of the Personal Information we hold about you, we will tell you why.
Subject to any proof of identity being provided as required, we will use our reasonable endeavours to provide you with access to your Personal Information within 21 days of receipt of your enquiry. We reserve the right to charge a reasonable fee for this service to meet our reasonable costs in providing you with details of the information we hold about you, but we will not charge you for lodging a request to access your Personal Information.
To request access, please contact our Privacy Officer as set out at the end of this document.
We may also use IP addresses to determine location, analyse trends, administer our websites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Personal Information for credit fraud protection and risk reduction.
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your Personal Information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You are responsible for the security of and access to your own computer.
Whenever you voluntarily disclose Personal Information over the Internet that information can be collected and used by others. In short, if you Post personal Information in publicly accessible areas (such as online forums), you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.
Software piracy seriously impacts the software industry worldwide. From time to time ParcelPoint may receive reports of suspected piracy and investigates those reports. Software piracy may be a criminal offence, and sometimes an investigation is undertaken. Whilst most reports concern piracy by businesses, some personal information may be collected.
We will not disclose your Personal Information to any third party (other than our Authorised Third Parties) without your consent in writing, unless otherwise required by law or permitted herein, or unless such disclosure is reasonably necessary in our opinion to protect our rights or property, to avoid injury to any person or in order to ensure the proper functioning of our site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website; any transmission is entirely at your own risk.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
Further information about Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner’s website www.oaic.gov.au.
Please contact our Privacy Officer to ask for access to your information or if you have a complaint concerning your information or if you would like more information about our approach to privacy.