ParcelPoint Returns Pricing

Recommended plan based on your returns volume and average parcel < 2kgs. Billed monthly with no annual lock-in contract and flexibility to change monthly. Price may vary for retailers outside of Sydney and Melbourne.

Retailer Paid
Customer Paid
Pay as you go Starter Pro Enterprise
You pay
excl. GST
$0/month $160/month $615/month  
First 25 ParcelPoint returns included First 100 ParcelPoint returns included Lower rates for 250+ ParcelPoint returns
$7.20/parcel $6.30/extra parcel $6.15/extra parcel
Unlimited returns
National flat rate up to 10kg
Fully tracked
Deliveries per week to your Returns address 2 2 5 5
Customer Returns Method
ParcelPoint drop-off (pricing above)
Post office  
For PAYG and Starter plans, we generate an addressed label and your customer then pays postage at the post office. For Pro and Enterprise, we can generate an eParcel label via your account with AusPost. We don't charge any label fees for either solution.
Customer paid only Customer paid only
Courier home pick-up
ParcelPoint Returns Manager
Branded customer self-serve portal
Branded customer notifications
Retailer portal and reporting
Authorised returns workflow
Integrate your AusPost eParcel account
Pre-printed labels
Custom API integration
Support
7-day email, phone and live chat
Marketing support
Dedicated account manager
Pay as you go
You pay $0/month $7.20/parcel
Sign up online today
Unlimited returns National flat rate up to 10kg Fully tracked 2 deliveries per week to your returns address

Customer returns method

ParcelPoint drop-off (pricing above) Post Office  
For PAYG and Starter plans, we generate an addressed label and your customer then pays postage at the post office. For Pro and Enterprise, we can generate an eParcel label via your account with AusPost. We don't charge any label fees for either solution.

ParcelPoint Returns Manager

Branded customer self-serve portal Branded customer notifications Retailer portal & reporting Authorised returns workflow

Support

7-day email, phone and live chat Marketing support Sign up online today
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Starter
You pay
excl. GST
$160/month First 25 ParcelPoint returns included $6.30/extra parcel
Sign up online today
Unlimited returns National flat rate up to 10kg Fully tracked 2 deliveries per week to your returns address

Customer returns method

ParcelPoint drop-off (pricing above) Post Office  
For PAYG and Starter plans, we generate an addressed label and your customer then pays postage at the post office. For Pro and Enterprise, we can generate an eParcel label via your account with AusPost. We don't charge any label fees for either solution.

ParcelPoint Returns Manager

Branded customer self-serve portal Branded customer notifications Retailer portal & reporting Authorised returns workflow

Support

7-day email, phone and live chat Marketing support Sign up online today
Show all features
Pro
You pay
excl. GST
$615/month First 100 ParcelPoint returns included $6.15/extra parcel
Sign Up onlin today
Unlimited returns National flat rate up to 10kg Fully tracked 5 deliveries per week to your returns address

Customer returns method

ParcelPoint drop-off (pricing above) Post Office  
For PAYG and Starter plans, we generate an addressed label and your customer then pays postage at the post office. For Pro and Enterprise, we can generate an eParcel label via your account with AusPost. We don't charge any label fees for either solution.

ParcelPoint Returns Manager

Branded customer self-serve portal Branded customer notifications Retailer portal & reporting Authorised returns workflow Integrate your AusPost eParcel account

Support

7-day email, phone and live chat Marketing support Dedicated Account Manager Sign up online today
Show all features
Enterprise
Lower rates for 250+ ParcelPoint returns
Sign up online today
Unlimited returns National flat rate up to 10kg Fully tracked 5 deliveries per week to your returns address

Customer returns method

ParcelPoint drop-off (pricing above) Post Office  
For PAYG and Starter plans, we generate an addressed label and your customer then pays postage at the post office. For Pro and Enterprise, we can generate an eParcel label via your account with AusPost. We don't charge any label fees for either solution.
Courier home pick-up

ParcelPoint Returns Manager

Branded customer self-serve portal Branded customer notifications Retailer portal & reporting Authorised returns workflow Integrate your AusPost eParcel account Pre-printed labels Customer API integration

Support

7-day email, phone and live chat Marketing support Dedicated Account Manager Sign up online today
Show all features