Omni-Channel Retailers

ParcelPoint is the Click & Collect and Easy Returns specialist for omni-channel retailers.

  • Australia’s largest collection point network, where online shoppers can pick up and return their orders 7 days and after-hours for maximum convenience.
  • The leading Click & Collect toolkit, enabling easy integration. Our white label solutions cover everything from the online/mobile customer experience to in-store management.
  • Powerful returns management platform that combines all returns methods with zero integration required.

Our Omni-Channel Retailer Solutions

Click & Collect for Omni-Channel Retailers

Improve delivery convenience and drive customers into your network with our leading Click & Collect platform.
See below for more information.

Returns Management Solutions

Offer your customers the easiest returns experience in the market.
See below for more information.

Click & Collect for Omni-Channel Retailers

Improve customer delivery convenience and drive valuable footfall into your store network with Click & Collect. Offer customers the option to collect their online purchases in-store or at their local ParcelPoint.

Our subscription platform can power your complete Click & Collect solution, from the checkout experience to in-store management. There’s no faster way to launch Click & Collect.

Benefits of our Click & Collect solution

  • In-store and extended network options
  • Easy, seamless e-commerce integration
  • Flexible carrier solution
  • In-store management
  • Track & trace notifications
  • Store-based fulfillment
  • Customer care and reporting
  • Branded email & SMS notifications

Click here to find out more.

Returns Management Solutions

Offer your customers the easiest returns experience in the market. Our platform enables retailers to manage all returns in one place, offering unprecedented control and visibility.

  • In-store and extended network options
  • One platform for all returns
  • Fast, easy returns for customers, with a choice of returns methods
  • Competitive flat-rate pricing up to 10kg
  • Authorised returns workflow options
  • Activate today with zero technical integration

Click here to find out more.

ParcelPoint is the leading Click & Collect and Easy Returns platform

Contact Us

To find out more contact us today

1300 025 639

Testimonial

"An easy and effective returns management process is essential for an omni-channel fashion retailer such as ourselves. ParcelPoint’s proven methods, multiple points of return, leading technology and customer service focus, enable us to provide the high level of service to our customers that they are used to, and simplifies the whole returns process.”

Peter Ratcliffe, Head of Digital – Retail Apparel Group

Our Partners

“Was a very simple procedure and more affordable than other options.”

- Claudette, QLD

“Excellent - fast efficient
and friendly service.”

- Tina, VIC

“Great service,
couldn't do without it!”

- Kelly, SA