Easy Returns

ParcelPoint is the Easy Returns specialist for online and omni-channel retail.

  • Australia‚Äôs largest network of stores where online shoppers can return items 7 days and after-hours for maximum convenience.
  • Market-leading customer experience for returns, offering a choice of returns methods to suit every customer.
  • Powerful returns management platform for retailers, including our zero integration option.

Making online shopping easy

Offer your customers a hassle-free returns experience to improve sales and loyalty.

89% claim a complex or expensive returns process prevents repeat purchase.

44% avoid returning unwanted items due to hassle or expense.

85% check the returns policy before buying online.

Easy Returns with ParcelPoint

Offer your customers the easiest returns experience in the market.

Benefits of Easy Returns with ParcelPoint

  • 1000+ returns locations, open 7 days a week
    • Our stores are open outside regular post office hours so your customers no longer need to take time off work to return their orders.
  • Competitive flat-rate pricing up to 10kg
    • Not offering free returns? ParcelPoint is the low-cost option for your customers. For fashion retailers, we are always cheaper than the post office.
  • Fully tracked
    • Keep your customers in the know with access to tracking information and confirmation emails throughout the process.
  • Fastest way to return an item
    • Offer stores are open online booking option or include a pre-printed returns label with the customer order. Either way, dropping off a parcel is quick and simple.

Returns Management Solutions

Our platform enables retailers to manage all returns in one place, offering unprecedented control and visibility.

Benefits of our Return Management Solutions

  • One platform for all returns
    • Offer customers a consistent experience no matter what returns methods the choose. Our platform generates all returns labels, including eParcel, with smart method selection based on customer location and parcel size.
  • Activate today with zero technical integration
    • Our hosted solution offers a retailer-branded returns portal and returns labels, with zero integration required. Alternatively, we can integrate with your systems using APIs or Magento extension.
  • End-to-end visibility
    • Returns are tracked from customer booking to your warehouse. Use our web portal to handle customer enquiries, process returns, and access detailed activity and exception reports.
  • End to end returns for international retailers
    • We offer an end-to-end returns solution for international retailers, providing customers with a local address for their return. Returns are consolidated and forwarded periodically to your international returns centre.
  • Authorised returns workflow
    • If you choose to authorise customer returns, our platform provides flexibility for your Customer Service team to issue free or paid returns on a case-by-case basis.

ParcelPoint offers a single platform for managing all your returns.

Learn More

Find out how ParcelPoint can benefit your business

Contact Us

To find out more contact us today

1300 025 639


"We have been working with ParcelPoint [since 2013], and have found their service has been very well received by our customers for price and convenience. Their product is effective, efficient and easy to use, making it a convenient and dependable option for our customers wishing to return products. The team is competent, friendly and always quick to follow up. We look forward to a long and prosperous working relationship."

Stephen Bishop, Head of Customer Service, brandsExclusive

Some of our Easy Returns Retailers

"Easy and fast service. Very convenient and there are multiple locations around my area. Would definitely use again."

- Aphroditie, NSW

"I was surprised at how easy it was to return an item."

- Margaret, NSW

"Was a very simple procedure and more affordable than other options."

- Claudette, QLD