Quick and easy drop-off at 1,400 local stores, open when the post office is closed
End-to-end tracking, with a digital receipt as proof of sending
Friendly in-store service and 7-day customer support
Choose Australia’s no. 1 returns experience to maximise customer happiness when it really matters.
85% of Aussies check your returns policy before buying; 88% won't buy again after a bad experience
Activate within 1-2 days, with a cloud hosted solution tailored to your returns policy
Offer customers a choice of ParcelPoint drop-off, Australia Post and courier home pick-up
Get a branded returns portal, labels and notifications for your customers
Use our dashboard and reports to track and manage everything, eliminating blind returns
Automate your returns process, make life easier for customers and reduce support contacts
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We'll set you up in 1-2 days
Start offering better returns
That's up to you. Most customers self-serve to create their return (you can choose free or paid return shipping). Alternatively you can send a pre-printed return label in the outbound customer order, or you can set up an authorised returns workflow if you prefer to review return requests.
For most retailers it's simply a case of updating the returns policy page on your website, to provide a link to your branded customer portal. View our best practice returns page guidelines.
Yes, of course! Most of our partners use our hosted solution, since it's branded and doesn't require any integration. But we have flexible APIs to suit any custom integration requirements.
