Online Retailers

ParcelPoint is the Click & Collect and Easy Returns specialist for online retailers.

  • Australia’s largest collection point network, where online shoppers can pick up and return their orders 7 days and after-hours for maximum convenience.
  • The leading Click & Collect toolkit for e-commerce, enabling easy integration and a seamless customer experience at checkout.
  • Powerful returns management platform that combines all returns methods with zero integration required.

Our Online Retailer Solutions

Click & Collect with ParcelPoint

Improve delivery convenience with our extended-hours parcel collection network.
See below for more information.

Easy Returns with ParcelPoint

Offer your customers the easiest returns experience in the market.
See below for more information.

Click & Collect with ParcelPoint

Offer your customers a new level of delivery convenience, with the option to collect their order at their local ParcelPoint store, when it suits them. With ParcelPoint, your customers will never miss another delivery.

The Benefits of Click & Collect with ParcelPoint

  • 1,200+ stores, open 7 days a week
  • Easy, seamless e-commerce integration
  • Flexible carrier solution
  • Customer care and reporting
  • Unified track & trace
  • Branded email & SMS notifications

Click here to find out more

Easy Returns with ParcelPoint

Offer your customers the easiest returns experience in the market. Our platform enables retailers to manage all returns in one place, offering unprecedented control and visibility.

The Benefits of Easy Returns with ParcelPoint

  • 500+ returns locations, open 7 days a week
  • Fast, easy returns for customers, with a choice of returns methods
  • Tracking for maximum visibility and control
  • Competitive flat-rate pricing up to 10kg
  • End to end returns for international retailers
  • Authorised returns workflow options
  • One platform for all returns
  • Activate today with zero technical integration

Click here to find out more

ParcelPoint is the world’s most advanced Click & Collect and Easy Returns platform

Contact Us

To find out more contact us today

1300 025 639

Testimonial

“As Australia’s number one group buying company, Groupon strives every day to provide the best delivery and returns experience to our customers. ParcelPoint provides us the flexibility to offer return services from a network of local convenient businesses across Australia in the rare cases where our customers need to return the awesome products they’ve bought from us. ParcelPoint has not only supported us with cutting edge technology solutions for returns management but
 also provide proficient service and customer care capabilities. Lastly, they
 have a great team who is driven to add value.”

Gunjan Verma, Managing Director – Operations, Groupon

Some of our Retail Partners

“Was a very simple procedure and more affordable than other options.”

- Claudette, QLD

“Excellent - fast, efficient
and friendly service.”

- Tina, VIC

“Great service,
couldn't do without it!”

- Kelly, SA